Production
Most custom builds take 1-2 weeks before shipping. More complex artwork may need confirmation first.
Illumin3D policy
Shipping and returns.
Production timing, United States shipping, eligible returns, custom-order limits, damaged shipment steps, and refund timing in one public policy page.
Important
Custom builds are made to order.
Return eligibility depends on whether the product is ready-to-order or custom/personalized.
Shipping
Illumin3D ships within the United States using USPS or UPS service estimates shown at checkout.
Returns
Eligible ready-to-order items have a 14-day return window. Custom builds are final sale once production begins.
Return and refund policy
Clear return rules before checkout.
This page is the dedicated public policy page for customers and Merchant Center review. The same summary also appears on the FAQ return policy section.
- Return window
- Eligible ready-to-order items may be returned within 14 days of delivery.
- Eligible condition
- Items must be unused, undamaged, and returned with original packaging. Contact Illumin3D before shipping an item back.
- Custom products
- Custom logo light boxes, personalized designs, approved artwork builds, and other made-to-order items are final sale once production begins.
- Return shipping cost
- For eligible buyer-requested returns, the customer pays return shipping. Original shipping charges are not refunded unless the return is due to an Illumin3D error or shipment damage.
- Damaged or incorrect order
- Email Illumin3D within 48 hours of delivery with photos of the item and shipping packaging. Keep the packaging until the issue is reviewed.
- Refund timing
- Approved refunds are issued to the original payment method after the return is received and inspected. Card refunds usually appear within 5-10 business days.
Shipping details
What happens after an order is placed.
Production time
Most custom Illumin3D builds take 1-2 weeks to produce before shipping. If a design needs extra confirmation, timing may adjust before production starts.
Shipping time
Delivery estimates are based on the USPS or UPS service selected at checkout. Local pickup is not available for standard online checkout.
Order changes
If you need to cancel or change an order, contact Illumin3D as soon as possible. Custom orders become harder to change once production has started.
Need help?
Send the order details before returning anything.
Use the contact page for return authorization, damaged shipment photos, order changes, custom build questions, or timing questions.